Our Values

Bringing People Together

Thorntons vision is to be Britain's best loved chocolate brand, making every customer smile. This is something that we all work towards every day in every role across the business. This vision is underpinned by our three values:

  • Excellence
  • Bringing People Together
  • Creativity

In order to continue to work towards our vision we want to attract passionate people who naturally exude our three values.


Bringing People Together

Cycling for Charity

We recognise that part of what makes working at Thorntons so great is the sense of teamwork. We are all working together to achieve great things not only within our own teams but as a wider team across the business.

In 2011 a team of colleagues from all areas of the business cycled from John O Groats to Lands End visiting 100 of our stores along the way. The team raised an amazing amount of money for the NSPCC.

Giant Charity Chocolate Bar

Paul Bell works in our factory and had longed to make the worlds biggest chocolate bar ever since he was a child. Last year was our 100th birthday celebration and Paul's dream came true when a team of people from all over the business came together in all weathers and at all times of day and night to help him create a chocolate bar weighing a world record breaking 5792.5kg!



  • The Clothes Show live - Giant Chocolate Shoe This pair of chocolate shoes with the little gifts range at clothes show live.
  • Chocolate Kabin The Chocolate Kabin that we took on tour around the UK to celebrate our Centenary year.
  • Chocolate Kabin This massive chocolate Christmas Tree for our Christmas in July press event.

Being creative at Thorntons is about identifying opportunities to do things better and there is the chance for everyone in every role across the business to do this.

Working with chocolate also gives us tons of opportunities to be creative. We love to turn our great ideas into a reality and we have some really exciting examples of this.



  • Our Award winning Chocolatiers Chocolatiers – Jayne, Sarah and Kathryn won at Hotelympia 2012.
  • Chocolate Sculpture Our Master Chocolatier – Keith Hurdman created this amazing Chocolate Masterpiece.
  • Marketing Excellence Awards Marketing Excellence Awards – Team Work for our Centenary Year.
  • Chocolates on a tray And of course I'm sure you'll agree that every chocolate we make is truly excellent.

This value is one where we really get to blow our own trumpet. From our factories through to our stores we set high standards and lead in our field and because we are so good at what we do we win awards.